The Electricity Company of Ghana, ECG, says the inability of customers to use its NURI Kamstrup meter prepayment system to purchase electricity is due to technical challenge. Some customers of the company who use the NURI Kamstrup metering system have been unable to purchase power over the past three days.
However, the company in a statement said in a bid to provide uninterrupted service, its dedicated team is actively working to address the issue and restore normal operations.
The company also reached out to affected customers via text messages today.
ECG said it deeply regrets any inconvenience this situation may have caused.
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