By Deborah Pofara Luu
The Ghana Airports Company Limited (GACL) has issued an official apology to passengers affected by an operational hitch at the Kotoka International Airport’s Terminal 2 on Monday, April 7, 2025.
The incident involved passengers on Passion Air flight 143 from Kumasi, who were temporarily unable to access the domestic arrival hall due to a locked door at the main arrival gate.
“Management of GACL extends sincere apologies to passengers who experienced the operational hitch on arrival at KIA,” the statement read. “The cause of the hitch is being investigated by Management, following which measures, including necessary disciplinary action, will be meted out to ensure such incidents do not recur.”
GACL reiterated its commitment to maintaining high standards of operational efficiency and customer service across all its terminals nationwide. Despite the brief disruption, the incident raised public concern over airport operations and passenger experience.
Below is the statement;
