By : Mabel Adorkor Annang
The Association of Oil Marketing Companies (AOMC) has conducted a surprise inspection of fuel stations and LPG refilling plants in the Ashanti Region.
The exercise dubbed “Mystery Shopping”, led by AOMC CEO Dr. Riverson Oppong, is to ensure compliance with industry standards for safety, customer service, and overall operations. The inspection team, including AOMC Head of Compliance & Operations Tizard Ansah and Compliance Officers Billey Al-Assad and Courage Agblevor, meticulously evaluated various aspects of the facilities.
Beyond the usual checks on fuel pumps and dispensers, the team assessed staff friendliness, knowledge, and professionalism, as well as the cleanliness of customer service areas and tank farms. Safety was a top priority. The team observed staff adherence to safety protocols, including the use of proper gear and the availability of essential safety equipment like fire extinguishers and spill kits.
Compliance with National Petroleum Authority (NPA) guidelines was strictly monitored. To gain deeper insights into the industry’s challenges, the AOMC team engaged with station managers to understand operational difficulties and areas needing improvement.
The AOMCs is committed to using the findings to develop training programs, enhance customer service, and improve safety standards across the entire downstream petroleum industry.
“This mystery shopping program is a significant step towards creating a benchmark for the industry,” said AOMC CEO. Dr. Riverson Oppong.
“By prioritizing customer experience, compliance, and operational efficiency, we aim to benefit consumers through improved service, a safer environment, and consistent quality standards.” he added.
The AOMCs believes a well-regulated petroleum industry is vital for economic growth and job creation. By boosting consumer confidence and attracting investments, the association aims to contribute to increased employment opportunities in the sector.
