Story by Dominic Hlordzi and Mabel Annang
The Public Utilities Regulatory Commission, PURC received ten thousand, nine hundred and eighty-seven complaints from utility consumers last year.
Customers of Electricity Company of Ghana, ECG submitted the highest complaints.
The Director of Regional Operations at PURC, Alhaji Abukari Jabaru who disclosed this at a training programme for journalists said the Commission managed to resolve ten thousand seven hundred and one, representing 97.49% of the cases.
Complainants lodged complaints on various issues at the Commission last year.
Majority of the customers reported damage to property, unlawful disconnection, payments, quality of service, metering and billing challenges.
Complaints against ECG were six thousand four hundred and seventy and six thousand three hundred and forty-three, representing 98.04% were resolved.
Eastern Region lodged the highest complaints against ECG with 1,789 cases, followed by Volta Region with 1,108 complaints and Central Region placing third with 1,065 cases.
“What tops our complaints is Quality of service, that is outages, low voltages. And this all has to do with the company straightening the network which comes with investment.” Alhaji Jabaru explains.
He said sometimes the Commission records increases in complaints when new tariffs are announced or when there is a change in the billing system.
Ghana Water Company had one thousand, three hundred and ninety-eight complaints against it and the Commission resolved one thousand, three hundred and eighty representing 98.71%.
There were two thousand, nine hundred and ninety-five complaints against the Northern Electricity Distribution Company, NEDCo of which two thousand, eight hundred and fifty-four were settled.
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