Our System Is Now Robust- ECG Assures Customers
By: Mabel Adorkor Annang The Electricity Company of Ghana, ECG has given assurance to customers that the system is robust and the current challenge has been dealt with and all meters and the App are working properly. During a media briefing in Accra, the Managing Director of ECG, Samuel Dubik Mahama said customers can now […]
PURC orders ECG to compensate affected electricity customers
By: Mabel Annang The Public Utilities Regulatory Commission, PURC has order the Electricity Company of Ghana, ECG to compensate electricity customers who were affected by the recent electricity credit vending glitches on their prepaid metres. In a letter to the Managing Director of ECG, signed by the Executive Secretary Dr, Ishmael Ackah the PURC said […]
ECG to go after illegal connections: as Third Party Vendors still have No Power
By Dominic Hlodzi and Mabel Annang Electricity customers who bypassed their metres by connecting power directly during the period of the technical challenge to keep their lights on have been advised to reverse the illegal connections. Some customers were connected directly to the grid due to their inability to purchase prepaid credits. Speaking to Journalists […]
Timely deployment of armed police prevents assault on ECG staff
The timely deployment of armed policemen prevented the physical assault of staff of the Kumasi Airport office of the Electricity Company of Ghana (ECG) by angry customers. The customers who had formed long queues at the premises to buy pre-paid meter credits, were said to have become agitated following the inability of the staff to […]
ECG prepaid central database hacked?
The Electricity Company of Ghana (ECG) is still working to resolve the technical challenge it was experiencing in vending for prepaid consumers on E-cash and PNS metering systems of the company. The systems have been down for the past four days, since Tuesday, September 27, 2022. There is power available but many consumers on the […]
ECG extends working hours following customer complaints
The Electricity Company of Ghana (ECG) says it has extended its working hours at all district offices from Saturday 1st October 2022 from 9am to 4pm and Sunday 2nd October, 2022 from 9am to 4pm. A statement issued in Accra on Friday, September 30, 2022 the move is due to ”the technical challenge that affected […]
PURC resolves more than 1,000 complaints in Western Region
The Western Regional Office of the Public Utilities Regulatory Commission (PURC) has received a total of 1,064 complaints from consumers of utility services between January and August this year. Out of the number, the PURC resolved 1,036 in relation to quality of service, frequent power outages, voltage fluctuations, no flow of water and pipe bursts […]
ECG to restore power supply to Yilo and Manya Krobo Municipalities
The Chairman of the Krobo Youth Group, Isaac Tamateye Otu who doubles as the Klomahengme has described as welcoming news the Electricity Company of Ghana, ECG’s decision to restore power after 16 days of darkness. He says the two Municipalities will only believe the power company when the lights are truly restored since this is […]
Accra West ECG recovers GH¢3.2m from power theft
The Accra West Region of the Electricity Company of Ghana (ECG) recovered six gigawatt hours (GWh) of stolen power, amounting to GH¢3.2 million last year. The amount is GH¢700,000 higher than the GH¢2.5 million recoveries it made in 2020 of four GWh. “What it means is that we identified culprits and estimated the amount of […]
PURC engages citizens on tariff hikes
By Mabel Annang The Public Utilities Regulatory Commission, PURC is engaging the public to collate views and suggestions on the proposals of the various utility companies for adjustment in tariffs. The proposals from both ECG and Ghana Water have been rejected by many consumers while discussions continue on the adjustment. PURC wants to examine the […]
