The National Communications Authority (NCA) has granted an additional temporary spectrum at no cost to two telecommunication service providers, to improve their service to customers.
A statement issued by the NCA said the extra 5 Megahertz spectrum was made available to the network operators in April 2020 at their request, to ease congestion following a surge in the use of communication services as a result of Covid-19.
In anticipation of a further spike in consumer demand during the election period and Christmas season, the extra spectrum has been made available to MTN and Vodafone, at no charge from the Regulator to prevent congestion and keep costs reasonable to consumers.
The intervention, according to NCA, is part of its mandate to ensure that consumers receive good quality service from Telcos.
The NCA is confident that its intervention will improve the network quality and consumer experience during the election and Christmas.
The statement urges consumers to report any service difficulties promptly to service providers for quick resolution.
