The National Communications Authority (NCA) has sanctioned all four Mobile Network Operators for poor services to consumers.
The four network operators sanctioned for their non-compliance with Quality of Service requirements are AirtelTigo, Glo, MTN and Vodafone. A statement issued by the NCA said the four have been fined 34 million and 65 thousand cedis.
AirtelTigo is to pay 11 million six hundred 35 thousand cedis, Glo, four million four hundred and 60 thousand cedis, MTN nine million and 80 thousand cedis and Vodafone eight million, eight hundred and 90 thousand cedis.
The NCA regularly undertakes Quality of Service Monitoring to determine operator’s compliance with their licence conditions and to ensure that consumers receive the quality service they have paid for.
According to the NCA statement, in the first quarter of this year, the Authority undertook Quality of Service monitoring of all Mobile Network Operator in the Greater Accra, Eastern, Western, Northern Regions and two districts in the Ashanti Region in the phase one of a nationwide monitoring exercise.
The monitoring enabled the Authority to determine the Operators which were unable to meet their Licence Key Performance Indicators in some District Capitals with regards to Quality of Service Obligations for Coverage, Data, Voice and Speech Quality.
It said as has been the practice, the NCA subsequently held reconciliation meetings with all four mobile network operators and they were given three months ending August 21 this year to cure the infractions detected.
