The Northern Electricity Distribution Company Ltd (NEDCo) says it will begin a general revenue mobilization exercise across its operational areas effective April 18, 2023.
A statement released and signed by NEDCo management revealed that the exercise will affect all categories of customers in arrears, including State-Owned Enterprises (SOE’s), Ministries, Departments and Agencies (MDAs), and Metropolitan, Municipal, and District Assemblies (MMDA’s).
As a result, the head office as well as area offices will be closed down temporarily for the full engagement of all NEDCo staff including senior management members to participate in the exercise.
Management has however indicated that the customer service centres, zonal offices and third-party vendors will remain open to address customer concerns including reconnections.
According to the statement, special security arrangements will be put in place to arrest and prosecute anyone who interferes with the exercise. Any persons identified to be engaged in illegal connections or reconnections will equally be dealt with by the law.
NEDCo however warned that recalcitrant customers who have refused to redeem their indebtedness to the Company after they have been served with Demand Notices will be arraigned before Court.
The statement entreats customers in arrears to pay their bills immediately to avoid disconnection and payment of reconnection fees.
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